SHIPPING & RETURNS
Getting it to you (and back, if needed)
Everything about delivery times, costs, and how to return or exchange something — no digging through fine print required.
Free Shipping
On orders over £X
Fast Dispatch
1–3 business days
30-Day Returns
Easy, no drama
Tracked Delivery
On every order
Shipping
All orders are packed carefully (glow-in-the-dark bubble wrap not included, sadly) and shipped with tracking.
Method
Standard (UK)
Express (UK)
Europe
Rest of World
3–5 business days
1–2 business days
5–8 business days
7–14 business days
£3.99 · free over £50
£7.99
Calculated at checkout
Calculated at checkout
You'll get a tracking link by email as soon as your order ships. International orders may be subject to customs fees or import duties charged by your country — these aren't included in your order total and are the customer's responsibility.
Returns & Exchanges
Not the right fit for your wall? You've got 30 days to send it back.
Eligible for return
-
Returned within 30 days of delivery
-
Unused and in original packaging
-
Standard (non-personalised) products
-
Arrived faulty, damaged, or incorrect
Not eligible for return
-
Custom or personalised neon signs (custom text/colour)
-
Items marked "final sale" at checkout
-
Products showing signs of use or missing packaging
-
Returns started after the 30-day window
2
Get your return details
We'll reply with a returns address and any paperwork needed, usually within 24 hours.
3
Send it back
​Pack it up in the original packaging where possible. Customer covers return postage unless the item was faulty.
4
Get refunded
Once received and inspected, refunds land back on your original payment method within 5–10 business days